top of page

Privacy Policy

SureSend Inc. Privacy Policy

 

Effective Date: August 20, 2023

 

This Privacy Policy describes the Company policies and procedures of the collection, use, and disclosure of Personal Data when using our Service/Site. This document describes your rights and how the law protects you. We use Your Personal Data to provide and improve the Service/Site. By using the Service/Site, you agree to the collection and use of information in accordance with this Privacy Policy.

 

Interpretation and Definitions Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

 

For the purposes of this Privacy Policy:

 

Account means a unique account created for You to access our Service/Site or parts of our Service/Site.

 

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to SureSend Inc., Email: privacy@suresend.ca 

 

Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

 

Country refers to: Canada

 

Device means any device that can access the Service/Site such as a computer, a cellphone or a digital tablet.

Personal Data is any information that relates to an identified or identifiable individual.

 

Encrypted Digital Envelope’s (EdE’s) refers to the containers holding the data to be transmitted using the Service/Site.

 

Service/Site refers to our secure electronic document delivery system and any or all associated items needed to provide the product.

Service/Site Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service/Site, to provide the Service/Site on behalf of the Company, to perform Service/Sites related to the Service/Site or to assist the Company in analyzing how the Service/Site is used.

Usage Data refers to data collected automatically, either generated by the use of the Service/Site or from the Service/Site infrastructure itself (for example, the duration of a page visit).

Website/Site refers to SureSend Inc., accessible from https://www.suresend.ca 

 

You means the individual accessing or using the Service/Site, or the company, or other legal entity on behalf of which such individual is accessing or using the Service/Site, as applicable.

 

Your means items or entities not owned or controlled by SureSend Inc. including devices such as laptops, phones, computers, or business or personal entities, affiliations, or associations.

 

Purpose 

 

The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

 

  1. The personal data we will collect;

  2. Use of collected data;

  3. Who has access to the data collected; 

  4. The rights of Service/Site users; and

  5. The Service/Site's cookie policy.

 

This Privacy Policy applies in addition to the terms and conditions of our Service/Site.

 

Consent

 

By using our Service/Site users agree that they consent to:

 

  1. The conditions set out in this Privacy Policy; and

  2. The collection, use, and retention of the data listed in this Privacy Policy.

 

Personal Data We Collect

 

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

 

Collecting and Using Personal Data Personal Data

In order to use our Service/Site You must register on our system. The information collected may be personally identifiable and includes but is not limited to:

  1. First and last name;

  2. Email address;

  3. Phone number:

  4. Address, Postal Code, City, Province, Country;

  5. Usage Data

This data may be collected using the following methods:

 

  1. Creating an account;

  2. Contact or referral form

 

We may also collect the following data when you perform certain functions on our Service/Site:

 

  1. Support Requests;

  2. Login to the Service/Site

 

How We Use Personal Data

 

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

 

The data we collect when the user performs certain functions may be used for the following purposes:

 

  1. Internal Communications

  2. Analysis of functions and performance of the Service/Site

 

Who Has Access to the Data

 

  1. Employees/Contractors

 

We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

 

Usage Data

 

Usage Data is collected automatically when using the Service/Site.

 

Usage Data may include information such as Your Device's IP address, geolocation data browser type, browser version, the pages of our Site that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

 

When You access the Service/Site by or through a mobile device, computer, laptop or other electronic means, We may collect certain information automatically, including, but not limited to, the type of device You use, Your device unique ID, the IP address of Your device, geolocation data of Your device, Your device operating system, the type of Internet browser You use, unique device identifiers and other diagnostic data.

 

We may also collect information that Your browser sends whenever You visit our Service/Site or when You access the Service/Site by or through a mobile device.

Other Disclosures

 

We will not sell or share your data with other third parties, except in the following cases:

 

  1. If the law requires it;

  2. If it is required for any legal proceeding;

  3. To prove or protect our legal rights; and

  4. To buyers or potential buyers of this company in the event that we seek to sell the company.

 

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

 

How Long We Store Personal Data

 

User data will be stored until the purpose the data was collected for has been achieved. You will be notified if your data is kept for longer than this period.

 

How We Protect Your Personal Data

 

In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee's termination.

 

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

 

Children

 

We do not knowingly collect or use personal data from children under 13 years of age. If we learn that we have collected personal data from a child under 13 years of age, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

 

How to Access, Modify, Delete, or Challenge the Data Collected

 

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:

 

privacy@suresend.ca

​

Cookie Policy

 

A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

 

We use Cookies and similar tracking technologies to track the activity on Our Service/Site and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service/Site. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, you may not be able to use some parts of our Service/Site. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service/Site may use Cookies.

 

Web Beacons. Certain sections of our Service/Site and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

 

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below: Necessary / Essential Cookies

​

Type: Session Cookies Administered by: SureSend Inc.

​

Purpose: These Cookies are essential to provide You with Service/Sites available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent

use of user accounts. Without these Cookies, the Service/Sites that You have asked for cannot be provided, and We only use these Cookies to provide You with those Service/Sites.

​

Cookies Policy / Notice Acceptance Cookies Type: Persistent Cookies

Administered by: SureSend Inc.

 

Purpose: These Cookies identify if users have accepted the use of cookies on the Website. Functional Cookies

​

Type: Persistent Cookies Administered by: SureSend Inc.

​

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

 

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies section of our Privacy Policy.

 

Modifications

 

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy, we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

 

Contact Information

 

If you have any questions, concerns or complaints, you can contact our privacy officer as follows:

 

bottom of page